At b99, we believe entertainment should never come at the cost of your wellbeing. Our responsible gaming framework gives every player in Bangladesh the tools and knowledge to stay in control.
Responsible gaming is not an afterthought at b99 — it is built into every layer of the platform. These six principles guide how we design, monitor, and support every player's experience.
b99 is exclusively for adults aged 18 and above. We verify player ages during account registration and reserve the right to request proof of age at any point. Any account found to belong to a minor is closed immediately and all funds returned.
You can set daily, weekly, or monthly deposit limits directly from your account settings at any time. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory cooling-off period before the change is applied.
b99 allows you to configure session time alerts that notify you when you have been playing for a defined period. These reminders are designed to help you stay aware of time spent on the platform and make conscious decisions about when to stop.
If you feel you need a short break from gaming, the b99 time-out tool lets you suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets.
For players who need a longer break or want to stop gambling entirely, b99 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is enforced immediately and cannot be reversed until the elected period expires.
Our responsible gaming support team is available around the clock. If you are concerned about your own gambling behaviour or that of someone you know, you can reach us at any time. All communications are handled with complete confidentiality.
Protecting young people from gambling harm is one of b99's most fundamental obligations. We operate a zero-tolerance policy toward underage gaming and enforce strict age verification at multiple points in the player journey.
Every new b99 account requires a date of birth declaration. Players who declare an age below 18 are blocked from completing registration immediately.
Before any withdrawal is processed, players must submit a valid National Identity Card, passport, or driver's licence. Our verification team reviews every document to confirm the player is 18 or older.
b99's risk team monitors account behaviour for patterns that may suggest underage play. Accounts flagged for review are suspended until identity is confirmed.
Any account confirmed to belong to a person under the age of 18 is permanently closed. All deposits are returned and the matter is escalated internally for review.
b99 provides a suite of practical tools that put you in charge of your gaming experience. All tools are available directly from your account settings and take effect without delay.
Cap the amount you can deposit over any 24-hour, 7-day, or 30-day period. Reductions apply instantly; increases take 7 days to activate, giving you time to reconsider.
Define the maximum net loss you are comfortable with over a set period. Once your loss limit is reached, further betting is paused until the period resets.
Set a maximum session length. When your session reaches the configured duration, you will receive a notification and may be prompted to take a break before continuing.
Enable periodic on-screen reminders that display your current session time and net balance. These pop-up notices help you maintain perspective while playing.
Activate a temporary break from the b99 platform for a duration between 24 hours and 6 weeks. During a time-out, your account is suspended — you will not be able to log in, make deposits, or place bets. When the time-out period ends, access is restored automatically. If you need an extension, contact support before the period expires.
For players who want a longer or permanent break from gambling, b99 offers self-exclusion. Available periods are 6 months, 1 year, 3 years, and permanent. Once self-exclusion is activated, it cannot be reversed until the minimum elected period has fully elapsed. During self-exclusion, you will not receive any promotional communications from b99. To initiate self-exclusion, contact our support team directly at [email protected].
How to Access These Tools: Log in to your b99 account and navigate to Account Settings > Responsible Gaming. All tools listed above are available there. If you have difficulty locating or activating any tool, contact our support team at [email protected] for immediate assistance.
Gambling should be an enjoyable leisure activity — not a source of stress, financial pressure, or conflict. The questions on the right are a simple self-assessment tool. If you find yourself answering "yes" to several of them, it may be worth speaking to someone you trust, or reaching out to b99 support directly.
Answering these questions honestly does not automatically mean you have a problem — but awareness is the first and most important step. b99 is here to support you at every stage, whether that means setting a deposit limit today or initiating a full self-exclusion.
Need to talk? Contact the b99 responsible gaming team at any time: [email protected]. All enquiries are handled confidentially.
If you answered "yes" to three or more of the above questions, we strongly encourage you to use b99's self-exclusion or time-out tools, and to speak with a trusted professional about your gambling habits.
Problem gambling can affect anyone, regardless of income, background, or experience level. Recognising the signs early makes a meaningful difference. b99 is committed to connecting players with the right support.
Our responsible gaming team is available 24 hours a day, 7 days a week. Reach us by email at [email protected]. We can help you activate protective tools, discuss your options, or guide you toward specialist support — all in complete confidence.
Talking to a family member, close friend, or trusted community figure is often the most accessible first step. If you are based in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, consider reaching out to a mental health professional or community health centre near you.
Gambling disorder is a recognised condition that responds well to professional treatment. Cognitive behavioural therapy (CBT) and support groups have proven effective for many people. b99 encourages any player who feels gambling has become a problem to seek professional guidance without delay.
Activating any of b99's player protection tools takes less than two minutes. Follow the steps below, or contact our support team if you need assistance at any stage.
Visit b99.cam and sign in using your registered username and password. Make sure you are on the correct verified domain.
Click your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Within Account Settings, locate the "Responsible Gaming" tab. All available player protection tools are listed here in one place.
Select the tool you wish to activate — deposit limit, loss limit, session timer, time-out, or self-exclusion — and configure it according to your preferences.
Review your settings and confirm. Protective measures such as limits and time-outs take effect immediately. You will receive a confirmation notification on screen and by email.
Reductions and protective restrictions always apply instantly. Increases to limits are intentionally delayed to protect player wellbeing.
Responsible gaming starts with informed choices. Explore our games, read the FAQ for more guidance, or log in to configure your player protection settings today.